FAQ's

FAQ’s 

Do you create custom prints? 

Due to high volumes, we're unable to take custom orders at this time.

Will I receive a frame with my prints? 

No, frames are currently not included or for sale in our store. 

How long does shipping take? 

1st class post usually take between 1 - 2 working days after you receive your dispatch email received (excluding weekends and public holidays).  

For deliveries shipped by Hermes, please allow 3-5 days.

I haven’t received my order 

For UK orders, please contact us if your order hasn't arrived within 10 working days after you received your dispatch email as we keep all proof of postage. For orders in Ireland, please allow 15 working days before contacting us. 

How do I return my order? 

Please refer to our returns policy. 

How can I contact you?

You can get in touch with us by sending an email to info@artmaison.co.uk and we'll make sure we get back to you within 3 working days. Alternatively, please use our contact us tab on the home page.